Food Runner/Expo

Summary: Assists both Front-of-the-House and Back-of-the-House staff by delivering food items to guests' tables in a timely manner.

Essential Duties and Responsibilities

• Maintains high knowledge regarding company's products, availability, specials, services offered, current & upcoming events, etc.; effectively communicates such to guests
• Serves as food quality inspector to ensure final product preparations align with company standards before delivering items to guests
• Delivers food items in a timely manner to ensure optimum food temperature when it reaches the guests
• Greets guests when approaching table and matches food items with the correct guests
• Communicates any relevant messages to servers and/or bartenders regarding guests' requests/needs
• Sets up and breaks down work station in accordance to department procedures and standards
• Maintains adequate par levels of condiments, garnishes and other related items. Preps condiments as needed Ensures work station is organized and clean at all times
• Completes all opening, running and closing duties as assigned
• Complies with uniform standards

Customer Service: Provides exceptional customer service to each guest on every occasion in order to achieve customer satisfaction. Looks for opportunities to exceed customer expectations and offers assistance accordingly. Displays genuine hospitality and courteousness on a consistent basis.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

You are applying for work with Bear Buddies Inc., a franchisee of Black Bear Diner, not Black Bear Diners, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.